Me: Ring, ring, Hello.
AA Representative: Hello, is Dr. Segal there?
Me: I’m Dr Segal, who’s calling?
AA Representative: My name is not helpful and I’m calling from American Airlines customer service.
Me: I’ve been expecting your call. I need your help. I had a horrible experience in Dallas.
AA Representative: I’m sorry. I’ll communicate your complaint to the Dallas team.
Me: Will they call me?
AA Representative: NO! They don’t call our customers! That’s my job!
Me: Then you’ll help prevent this from happening again?
AA Representative: No! My job s to communicate your concerns!
Me: Then management will contact me?
AA Representative: NO! They don’t call customers.
Me: Do you realize you never use the word help?
AA Representative: I told you Ill communicate your concerns.
The above conversation was ridiculous. Nothing will be done until public outrage forces management to do something. If you have a similar story, contact me.